Support and FAQ
The plain-language answers people should be able to find before they ever need to send an email.
Last updated: April 10, 2026
1. Contact support
For product issues, account problems, or questions about a specific screen, email support@priodate.app.
For privacy questions, use privacy@priodate.app.
2. Frequently asked questions
Is Priodate legal advice?
No. Priodate is an informational product. It helps people follow the queue, understand bulletin movement, and plan more calmly, but it does not replace legal advice from a licensed immigration attorney.
What does the forecast actually mean?
The forecast is a planning range. Priodate returns percentile estimates and confidence framing so users can see a plausible window rather than one overly precise date.
Does Priodate show Final Action or Dates for Filing?
The bulletin surfaces support both. Final Action is the default because it is the clearest current-state view. Dates for Filing is available as a separate table mode when that data is published.
How often does the data update?
Visa bulletin data updates when a new Department of State bulletin is released. Daily briefing content updates separately on the editorial cadence. The app also keeps a cached last-known-good state so outages do not silently turn into fake sample data.
Is Android available?
Not yet. Priodate is launching publicly on iPhone first. Android messaging stays explicit until the store listing is real.
Can I rely on Priodate alone to make filing or job decisions?
No. Use Priodate as a planning tool, not a sole decision-maker. Confirm critical decisions with primary sources and qualified counsel.
Can I delete my account and data?
Yes. Priodate supports in-app account deletion. Deleting your account removes direct account data such as your profile, dependents, notification settings, and device tokens. Some historical analytics or prediction-request records may remain only in anonymized form with no user link.
3. Before you email
- Check the latest bulletin mode you are viewing: Final Action and Dates for Filing are different tables.
- Review the methodology page if your question is about confidence or forecast ranges.
- Review the disclaimer if your question is about legal advice, attorney discovery, or prediction limits.